Billing and Purchase Terms

Refund Policy

This policy explains when refunds may be granted for WebP.media purchases and what happens after a refund is processed.

1. 7-Day Refund Window

Refund requests are eligible within 7 calendar days from the purchase date.

To request a refund, contact hello@webp.media from your account email.
Include your account email, plan purchased, and payment reference if available.
Approved refunds are issued through the original payment channel where possible.

2. After the Refund Period

Requests submitted after the 7-day window are generally not eligible.
Exceptions may be considered only where required by applicable law or verified billing error.
Service usage, consumed credits, and elapsed time may be reviewed during exception handling.

3. Abuse and Misuse Restrictions

Refunds may be denied in cases of abuse, policy violations, fraud indicators, or repeated exploitative behavior.
Accounts associated with misuse may be suspended or restricted under our Terms of Service.

4. Effect of an Approved Refund

When a refund is approved, the related plan or entitlement may be downgraded, revoked, or terminated.
Associated credits and paid access rights tied to that purchase may be removed.
For LTD purchases, approved refunds cancel LTD access for the refunded order.

For LTD-specific conditions, review LTD Terms.